General Questions
1.1 What is SaraArabia.com?
SaraArabia.com is the online store of Sara Arabia incepted in 1992 with the prime focus of conveying an exotic blend of tradition and modernity to the Arabic Fashion Segment.
1.2 Does SaraArabia.com have Retail Stores?
Yes. Sara Arabia has Retail Stores across Kuwait, Oman & UAE as of now.
1.3 Does Sara Arabia have social media presence?
Yes. Sara Arabia has social media presence in Facebook, Instagram, YouTube and LinkedIn
1.4 How safe is buying from SaraArabia.com online store?
Sara Arabia is a SSL certified online store with 100% secured payment gateway options making your buying 100% safe and secured.
1.5 How do I contact Sara Arabia?
You are most welcome to contact us through personal visits to our offices, retail stores or through phone calls, emails, WhatsApp and also through Contact us form
Account Enquiries
2.1 How do I register?
Select the account icon, enter your email address and follow the sign-in or registration instructions shown.
2.2 How do I sign in?
Select the account icon and follow the instructions shown in the sign-in window. Keep your sign-in details private.
2.3 What if I need help signing in?
Follow the instructions shown in the sign-in window. If you still need help, please contact us.
2.4 Will my Sara Arabia account expire if I don’t use?
No
2.5 Can I create multiple Sara Arabia accounts?
Yes as far as each account has unique email address for registration.
Order Enquiries
3.1 Placing an order
Once you decide on the products/styles/models you wish to order, select the size (refer to the Size Guide for details), select the quantity you intend to order then click ‘add to cart’ for check-out.
3.2 Can I place order without registration?
Yes, you can place order as a guest without registering. However, we highly recommend you ordering through account registration.
3.3 Can I select the products & order later?
Yes, you can save products to your Wishlist and return to them later on the same browser and device.
3.4 Can I track my Order?
Select the account icon and open Orders to view your orders. If you need assistance with an order, please contact us.
Delivery/Shipping Enquiries
4.1 Can I get home delivery?
Yes, of course your orders will be delivered to your door step as per the address details shared.
4.2 Can I order Online & pick it from Sara retail stores?
Yes, we do have Click & Collect options in selected store locations
4.3 Do I have to pay extra for local deliveries?
No, your orders will be delivered free. However in Kuwait, if your order is below KD. 20/- a delivery charge of KD. 2.5 would be charged, all orders above KD. 20/- will be delivered without delivery charges
4.4 Can I get delivery internationally?
Yes! Your orders can be shipped to country/location of your choice however with additional shipping charges
4.5 Can I have more details on Shipment & Delivery?
Indeed! You can browse the details at Shipment & Delivery
Payment Enquiries
5.1 Can I pay through my Debit Cards?
Yes, debit cards of Kuwait, Oman & UAE is acceptable
5.2 Can I use my Credit Cards?
Yes, we accept Visa and Master credit cards
5.3 How safe and secure my payment?
Your payment is 100% secured as your payment is routed through fully authorized payment gateways.
After Sales
6.1 Can I return my order?
Yes as per return policy, please refer to Return Policy
6.2 Can I get refund for my order?
Yes, again as per refund policy, please refer to Return Policy